Maybank will adopt Microsoft Azure and roll out Microsoft 365 Copilot to all 44,000 employees as part of its digital innovation plan.
Maybank has partnered with Microsoft to accelerate its digital transformation and AI innovation agenda. The collaboration, valued at approximately RM1 billion over five years, will see the bank leverage Microsoft’s cloud, collaboration, AI, and security capabilities to enhance customer experience and operational agility.
As part of the agreement, Maybank will adopt Microsoft Azure as one of its primary cloud platforms for key systems and data workloads. This transition will offer a scalable and secure infrastructure for real-time analytics, faster rollout of services, and operational efficiency.
The bank will also implement Microsoft 365 Copilot across its 44,000 employees. Described as an intelligent assistant, Copilot will support staff by automating complex tasks and improving productivity, while also enhancing innovation and customer service delivery.
Dato’ Sri Khairussaleh Ramli, President & Group CEO, Maybank said: “It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations. With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers.”
The partnership will also enhance Maybank’s cybersecurity capabilities by integrating Microsoft’s advanced security solutions to ensure robust data protection.
Further collaboration between the two firms will explore the creation of a Centre of Excellence, aimed at advancing cloud and AI-based innovation while fostering talent development within the organisation.
Mayank Wadhwa, President, Microsoft ASEAN, said: “Malaysia stands at a pivotal moment in its digital journey, and Maybank is leading by example. By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across ASEAN.”
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