Keeper Security’s integration with Freshservice lets IT teams search vault content and approve access requests directly from service tickets.
Keeper Security has launched an integration with Freshservice that allows IT and security teams to manage Keeper vault and privileged access requests directly from service tickets.
The Freshservice Workflow App lets agents search Keeper content, configure permissions, and approve or deny access requests from a Keeper Vault tab within a ticket. It also supports Endpoint Privilege Manager and Cloud SSO device approvals.
The integration reduces manual handoffs between IT service management and privileged access systems, and is intended to keep access decisions within the existing service-management workflow while maintaining an audit trail for approvals and credential access.
When an employee submits a request through a Freshservice service catalogue item, the assigned agent can manage the request within the ticket.
Actions are processed through a customer-hosted Keeper Commander ServiceMode endpoint, allowing Keeper’s zero-knowledge encryption and access controls to remain in place.
Darren Guccione, CEO and Co-founder of Keeper Security, said: “Integrating Keeper into Freshservice keeps approval decisions inside a ticketing system that security teams already trust, which means zero standing privilege and full audit control stay intact.”
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