The new AI agents by Langham Hospitality Group give guests more ways to seek guidance and equip hotel teams with insights.
Langham Hospitality Group (LHG) has introduced a suite of three artificial intelligence (AI) agents designed to reflect changing information habits among its guests and staff. The new toolkit gives guests additional digital options to make enquiries while providing hotel teams with faster access to training resources and data-driven commercial insights.
The AI agents are being rolled out across LHG’s portfolio of 31 properties spanning four continents and four brands: The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. Together, they are intended to support better guest care, colleague development, and smarter commercial decision-making.
The AI agents include an Experience Agent which offers a multilingual interface that responds in more than 50 languages; a Knowledge Agent that focuses on employee support to reduce time spent searching for information; and an Insight Agent to craft more relevant offers and launch campaigns when customers are most likely to convert.
Bob van den Oord, CEO of Langham Hospitality Group, said: “These new tools extend that approach by allowing us to respond to the shift in how people access information, whether they’re guests planning a stay, frontline team members sharpening their skills, or marketing executives exploring emerging travel trends.”
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